Program Terms for Events
These Program Terms for Events (“Program Terms”) are applicable to any attendance of, or participation in, any event hosted or organized by CallMiner, including in-person events (such as LISTEN 2025 and other conferences) and online events and webinars (each, an “Event”).
These Program Terms are part of the Agreement between you and CallMiner. CallMiner may update these Program Terms from time to time. You may not, and you must not, attend or participate in any Event unless you have accepted the Agreement.
1. Rules of Conduct; Remedial Actions
Without limiting the Rules of Conduct contained in the Program Agreement, in connection with each Event, you must comply with the CallMiner Events Code of Conduct, as updated by CallMiner from time to time, located below (the “Events Code of Conduct”).
Without limiting any other remedy under the Agreement or applicable law, if you fail to comply with these Program Terms or any other agreement between you and CallMiner or any CallMiner affiliate, CallMiner may take any action that it deems appropriate in response, including cancelling your Event registration without any refund or banning you from the applicable Event or any or all other Events. Please report any non-compliance with these Program Terms in accordance with the Events Code of Conduct.
2. Transfers and Cancellations
CallMiner may permit you to transfer your registration of certain Events to another person within your Organization at CallMiner’s discretion, subject to CallMiner’s applicable transfer and cancellation policies. CallMiner reserves the right to change its transfer and cancellation policies from time to time.
Each transfer or cancellation request for LISTEN 2025 must be submitted in writing and will be reviewed and processed based on the time and date that the request was submitted. No refund or credit for a registration cancellation will be issued if you fail to submit a cancellation request in accordance with these requirements.
Please remember that canceling your registration does not automatically cancel your hotel and travel arrangements. Attendees are responsible for canceling their own hotel and travel reservations.
3. Payments
Event fees and other charges may apply to your attendance of or participation in any Event or may otherwise be incurred by you in connection with an Event. If payment of any fees or charges is necessary, you may be asked to supply certain relevant information, such as your credit card number and its expiration date, your billing address and your shipping information. You warrant that you have the right to use any credit card for which you provide any credit card information in connection with a payment transaction. By submitting such information, you grant to CallMiner the right to provide such information to third parties for purposes of facilitating payment transactions. Verification of information may still be required prior to the acknowledgment or completion of any payment transaction. You will pay all fees and charges incurred by you or on your behalf in connection with an Event, at the prices in effect and disclosed to you when such fees or charges are incurred. In addition, you are responsible for any taxes applicable to your payment transactions.
CallMiner reserves the right, including without prior notice, to cancel, terminate or impose conditions on the honoring of any discount or similar promotion. Any refunds for CallMiner’s cancellation of an Event will be subject to CallMiner’s applicable refund policies. Payments made for one Event may not be applied toward the purchase of any other Event, product or services. While it is CallMiner’s practice to confirm Event-related payment transactions by e-mail, the receipt of an e-mail confirmation does not constitute acceptance of an order or confirmation of an offer to sell a product or service.
4. Badges and Check In
For an in-person Event, an Event badge may be available for you to pick up at a designated check-in area of the Event venue during the scheduled Event dates. You may need to show a government-issued picture identification to pick up your Event badge. You will not be admitted into the Event venue without an Event badge. A list of registrants will need to be provided to all event venues in order to track attendance; no personal data shall be shared beyond your first and last name for capacity and/or check in purposes.
5. Security
CallMiner reserves the right, including without prior notice, to take any security measures it deems appropriate for the safety of attendees and participants of all in-person Events. You will comply with all such security measures, including the following:
At all times during an in-person Event (including at any Event venue or during any Event session, keynote or other activity), you will wear your Event badge so that it is visible to other participants. You will not share or exchange your Event badge with any other person. Failure to comply with this requirement may result in confiscation of your Event badge and termination of your attendance or participation in the Event.
Bags may be checked randomly during certain hours of an in-person Event.
You will not leave any bags or other property unattended at any time. Unattended property may be removed.
Except as specifically pre-approved by CallMiner in writing, no persons under 18 years of age will be permitted to attend any Event or portion thereof (including any session, breakout, keynote or other activity), or otherwise be present at any Event venue, including in the expo hall.
Items prohibited at in-person Events include: firearms and other weapons, explosives, and other hazardous materials or articles. You will not bring with you or have in your possession any such items at any time during your attendance at an in-person Event.
6. Personal Release
CallMiner and/or others on behalf of CallMiner may be photographing, recording (both audio and video), webcasting, podcasting or otherwise transmitting during any or all of an Event (including at the Event venue during an Event session, breakout, keynote or other activity). Your image, likeness, voice, statements and other identifying characteristics (each, an “Image”) may be captured in photographs, recordings (both audio and video), webcasts, podcasts, or other transmissions of the Event (each, a “Recording”).
You grant to CallMiner a worldwide, royalty-free, fully paid-up, non-exclusive, perpetual, irrevocable, transferable and fully sublicensable license, without additional consideration to you or any third party, to reproduce, distribute, perform and display (publicly or otherwise, create derivative works of, adapt, modify and otherwise use, analyze and exploit Recordings (including your Images therein), in whole or in part, in any format or media now known or hereafter developed, and for any purpose (including for promotional purposes, such as testimonials).
CallMiner exclusively owns all right, title and interest (including intellectual property rights) in and to the Recordings, all modifications and derivatives of Recordings, and all proceeds derived therefrom. CallMiner has no obligation to share any such proceeds with you.
You irrevocably waive any right you may have to inspect or approve the use or other exploitation of any Recording or any reproductions thereof and you agree that CallMiner has no obligation to use any Recording (including any of your Images) or otherwise exercise any of the rights granted to CallMiner with respect to your Images.
Your images may appear in Recordings made available to the public, and third parties may retain, use or distribute such Recordings. Once made available to the public, CallMiner has no control over, and is not responsible for, any use or misuse (including any distribution) by any third party of Recordings.
In connection with the use or other exploitation of Recordings (including your Images), you hereby irrevocably waive and release any and all claims with respect to intellectual property, rights of publicity, rights of privacy, and any other claims or damages with respect to such use or other exploitation. You affirm that you are of legal age and have read the foregoing release and fully understand its contents.
7. Forward Looking Statements and Feedback
CallMiner may make or present forward-looking statements regarding its future events or future financial performance, or future events or future financial performance of its Affiliates or partners. Words such as “expects,” “goals,” “plans,” “believes,” “continues,” “may,” and variations of such words and similar expressions identify forward-looking statements. In addition, any statements that refer to or may imply future financial performance, anticipated growth and trends in CallMiner’s business and other characterizations of future events or circumstances are forward-looking statements. All such statements that are not historical facts are based on CallMiner’s current expectations and are subject to a variety of risks and uncertainties, and the actual events or results may differ substantially. Risk factors may cause actual results to differ materially from those contained in forward-looking statements, including variable product demand, product introductions by competitors, pricing pressures, and manufacturing issues (including product defects and supply of components).
Participants at the Event may from time to time provide suggestions, comments or other feedback (“Feedback”) to CallMiner and fellow participants at the Event regarding CallMiner’s products. Both parties agree that all Feedback is and shall be given entirely voluntarily. Feedback, even if designated as confidential by the party offering Feedback, shall not, absent a separate written agreement, create any confidentiality obligation for the receiver of the Feedback. Furthermore, except as otherwise provided in a separate subsequent written agreement between the parties, the receiver of the Feedback shall be free to use, disclose, reproduce, license or otherwise distribute, and exploit the Feedback provided to it, royalty free, entirely without obligation or restriction of any kind on account of intellectual property rights or otherwise.
8. Assumption of Risk
Your attendance of or participation in an Event or any related activities is completely voluntary. CallMiner does not guarantee admittance to all or any part of any Event (including any session, breakout, keynote or other activity). Unless specified otherwise by CallMiner, all event sessions, breakouts, keynotes or other activities, if applicable, are seated on a first-come, first-served basis. To the maximum extent permitted under applicable law, you accept and assume all risks of any and all personal injury or damage to your personal property that you may face while attending an Event, and hereby waive any claims you may have against CallMiner, its Affiliates, Event Sponsor or Event Vendors relating to such risks.
CallMiner reserves the right, including without prior notice, to limit the number of Event attendees and participants, to cancel or terminate any Event registration, to bar any person from attending all or any part of any Event, and to refuse to provide any person with access to Event materials.
9. Changes to Events
Events are subject to change at any time. CallMiner does not guarantee the attendance of any third party (including any speaker or exhibitor) or that any scheduled session, breakout, keynote or other activity will take place.
CallMiner reserves the right, including without prior notice, to make any change to an Event program at any time for any reason (including modification of the schedule or content of, or cancellation of, any session, breakout, keynote or other activity). CallMiner is not responsible for, and no reimbursement will be issued in the event of, any change to an Event (including modification of the overall Event program, or the schedule or content of, or cancellation of, any session, keynote or other activity).
10. Limitation of Liability
The maximum aggregate liability of CallMiner, together with all CallMiner Affiliated Parties, for all damages, losses and causes of action in connection with these Program Terms or an Event, whether in contract, tort (including negligence) or otherwise, will be the Event registration fees, if any, paid by you to and received by CallMiner for the Event giving rise to the liability.
11. Survival
Sections 1, 3 (with respect to fees and other charges incurred by you prior to the expiration or termination of the Agreement) and 6–11 of these Program Terms will survive termination of these Program Terms.
CallMiner Events Code of Conduct
At CallMiner, we believe feedback helps improve our organization in every way every day. As such, we are committed to creating environments at events that are diverse, inclusive, safe, and free from discrimination, regardless of race, religion, color, national origin, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, or any other classification protected by law.
All participants of CallMiner events must abide by the following policy:
Expected Behavior
Be respectful, considerate and courteous.
Refrain from harassing, demeaning or discriminatory behavior and speech.
Be mindful of your surroundings and of your fellow participants. Alert event staff if you witness a dangerous situation or someone in distress.
Unacceptable Behavior
Unacceptable behaviors may include but are not limited to:
Harassment and discrimination includes any verbal, physical, or visual conduct based on sex, sexual orientation, gender expression or identity, transgender status, race, age, national origin, disability. Inappropriate use of nudity and/or sexual images in public spaces; deliberate intimidation, stalking or following; harassing, photography or recording; sustained disruption talks; inappropriate physical contact, and any unwelcome sexual attention.
Any lewd or offensive behavior or language, using sexually explicit or offensive language or conduct, profanity, obscene gestures, or racial, religious or ethnic slurs.
Wearing clothing that is provocative, inappropriate or otherwise potentially offensive.
Possession of a weapon or any item that can be used as a weapon, which may be used to threaten or cause injury to others if used in a certain manner.
Any destruction or vandalizing of personal property or event site or materials.
Possessing any open can, bottle or other receptacle containing any alcoholic beverages, except in areas specifically designated for the consumption of alcohol or being intoxicated, as determined by CallMiner, in any event venue or function. Please drink responsibly.
Possessing any illegal substance. CallMiner does not tolerate the use of illegal substances anywhere in the event venues.
Any other illegal activity not already covered above.
Many event venues are shared with members of the public. Please be respectful to all patrons in these locations.
Failure to obey any of the rules or regulations of the event venues or instructions of the event staff.
Sharing your event badge with other individuals.
Consequences of Unacceptable Behavior
Unacceptable behavior will not be tolerated. Anyone asked to stop unacceptable behavior is expected to comply immediately. If a participant engages in unacceptable behavior, the event organizers may take any action they deem appropriate, up to and including expulsion from the event without warning or refund and, if appropriate, involvement of local law enforcement.
How to report Unacceptable Behavior or Suspicious Person/Behavior/Package. Remember to See Something, Say Something
If you experience or witness a life safety emergency, please contact the local authorities.
If you have a complaint or concern about harassment, discrimination, bullying or any other conduct that violates the CallMiner Events Code of Conduct, please tell an event staff member or security personnel immediately. If you witness this happening to someone else, please report that as well. You may request that your report remain completely confidential.
After event hours, if you see something suspicious or would like to report a security issue, remember to See Something, Say Something by calling local authorities.
Contact Information
For any questions regarding CallMiner Events, please contact us at LISTEN@callminer.com.
The Code of Conduct may be revised at any time by CallMiner and the terms are non-negotiable. This Code of Conduct is without prejudice to CallMiner's rights, all of which it expressly reserves.